Terms of Sales

1. Preamble………………………………………………………………………………………………1
2. Object…………………………………………………………………………………………………..1
3. Definitions……………………………………………………………………………………………2
4. Product………………………………………………………………………………………………..2
5. Place an order……………………………………………………………………………………….2
6. Price…………………………………………………………………………………………………….2
7. Executing command………………………………………………………………………………3
8. Delivery………………………………………………………………………………………………..3
9. Payment method……………………………………………………………………………………3
10. Data confidentiality………………………………………………………………………………4
11. Cancel an order…………………………………………………………………………………….4
12. Right of withdrawal………………………………………………………………………………4
13. Guarantee……………………………………………………………………………………………4
14. Proof of transactions paid by bank card………………………………………………….5
15. Force majeure………………………………………………………………………………………5

WARNING

You have just connected to the site Www.acendya.com. of the Company [Ascendia Sarl].
You must carefully read the provisions which follow because they constitute a contact establishing the general conditions of the products and services of the electronic catalog (or store) of the Company [Ascendia Sarl].
The “click” that you execute after completing your order form constitutes validation of your order and will constitute irrevocable acceptance of these general conditions.
Consequently, you can only order products or services if you accept the conditions provided below.

1. Preamble

The following general conditions of sale govern all transactions established on the [Ascendia Sarl] web catalog. Any order placed on this site assumes the customer’s unconditional and irrevocable acceptance of these conditions.

2. Purpose

This contract is a distance contract which aims to define the rights and obligations of the parties in the context of the sale of the products of the company [Ascendia Sarl], on the Internet, via the e platform. Www.acendya.com a service and trademark registered by [Ascendia Sarl].

3. Definitions

In the remainder of the contract, each of the expressions mentioned above will be understood in the sense of its definition, namely:
• “Distance contract”: any contract concerning goods or services between the Company [Ascendia Sarl] and a Consumer as part of a remote sales or service provision system organized by the Company [Ascendia Sarl] which, for this contract, uses exclusively the Internet network until the conclusion of the contract, including the conclusion of the contract itself.
• “Consumer”: any natural person who, in this contract, acts for purposes which do not fall within the scope of their professional activity.
• “Order form”: document which indicates the characteristics of the Products ordered by the Consumer and which must be signed by him by “double click” to commit him.
• “Order”: act by which the Consumer undertakes to purchase Products and the Company [Ascendia Sarl] to deliver them.

4. Product

All products in the catalog are sold while stocks last.
The company [Ascendia Sarl] reserves the right to remove an item from the catalog, without notice, it cannot under any circumstances be required to compensate or cancel an order following the impossibility of using the product purchased for a reason of incompatibility with the equipment already owned by the buyer.

5. Place an order

After finding the product(s) that interest you, click on the “order” button, the product is then added to your order form.
You can modify your order form at any time and you can return to the catalog by pressing continue shopping.
When you have finished your purchases, validate your order by clicking on the “pay” order button.
In the event of an error on your part, when entering the order form, we advise you to send us a cancellation request by e-mail within 24 hours; After cancellation of the order by [Ascendia Sarl], you can order again.

6. Price

The prices mentioned in the catalog are indicated in $us or Euro excluding tax, are valid at the time of their consultation by the customer and are those in force at the time of the order.
VAT is calculated in the order form according to the rate applicable on the day of the order. The purchase order and transactions are made in Moroccan DH.
Any change in the rate will be automatically reflected in the price of the products.

7. Order execution

The order will be executed at the latest within 7 days from the day following that on which the Consumer placed his order.
In the event of unavailability of the Product ordered, the Consumer will be informed as soon as possible and will have the possibility of canceling their order.
He will then have the unavailability of the Product ordered, the Consumer will be informed as soon as possible and will have the possibility of canceling his order.
He will then have the choice of requesting either a refund of the sums paid within thirty days of payment at the latest, or an exchange of the Product.

8. Delivery

Delivery is not ensured by [Ascendia Sarl], the customer will collect their goods from the delivery address indicated on their Order Form.
The Products are delivered to the address indicated by the Consumer on the Order Form. The Consumer is required to check the packaging of the goods upon delivery and report any damage due to the carrier on the delivery note as well as to the Company [Ascendia Sarl] within one day.
The Consumer can, at his request, have an invoice sent to the delivery address by validating the option provided for this purpose.

on the Purchase Order.

How much is shipping ?
Transport costs are the responsibility of the buyer,
– In Morocco and abroad, they are based on average rates of US$38 by registered mail.
– Our prices include tax and are calculated on the basis of the weight of the products.
– The cost of transporting your delivery is indicated on your invoice.
– It decreases with the quantity ordered. It is best to group your orders together.
What are the delivery times ?
Your order is shipped within 48 hours, subject to stock availability, after receipt of your payment.
In Morocco and abroad, the items will be sent to you by registered post.
Any delays cannot give rise to damages, cancellation of order, or refusal to take delivery.

9. Payment method

To pay for your order, you choose the payment method from those offered by [Ascendia Sarl] on the payment page.

In this case, the transaction is delivered for debit from your account within the day following the date of delivery confirmation.

Your payments are secured by the Center Monétique Interbancaire (CMI) which offers a completely secure payment service.

The Consumer guarantees the Company [Ascendia Sarl] that he has the authorizations possibly necessary to use the payment method chosen by him, when validating the Order Form.
In the event of payment by bank card, the provisions relating to the fraudulent use of the means of payment provided for in the agreements concluded between the Consumer and the issuer of the card between the Company [Ascendia Sarl] and its banking establishment apply.

10. Data confidentiality

The information requested from you is necessary for the processing of
your order and they are treated confidentially.
You have the right to rectification relating to the data concerning you.
You may receive advertisements from [Ascendia Sarl] unless you have stipulated that you refuse the use of your personal data for its purposes.

11. Cancel an order paid by credit card

…

12. Right of withdrawal

From the date of delivery of your order, you have 7 days to exercise your right of withdrawal and receive a full refund. The costs of returning the goods remain your responsibility. However, only goods returned in perfect resalable condition, complete and in their original packaging (unopened) can be refunded.

13. Warranty

All products sold in the catalog are guaranteed against manufacturing defects and material defects. The duration of this warranty is at least one year (from the invoice date). In the event of a return of equipment found to be non-defective, transport and handling costs may be invoiced to the customer. This warranty does not cover damage resulting from accidents, misuse or neglect.

14. Proof of transactions paid by bank card

The data recorded by the CMI on the payment platform on behalf of [Ascendia Sarl] constitutes proof of all commercial transactions between you and the company [Ascendia Sarl].

15. Force majeure

[Ascendia Sarl] is only liable for the performance of its obligations to the extent that no force majeure event hinders them.